Refund Policy

Last updated: January 1, 2025

At GameVault, we strive to ensure your complete satisfaction. This Refund Policy explains the terms under which you may request a refund for purchases made on our website. Please read this policy carefully as all purchases are subject to it.

1. General Refund Terms

We offer a 14-day refund guarantee on most digital products and services purchased from GameVault. If you are not satisfied with your purchase, you may request a refund within 14 days of the purchase date. To be eligible, the product must not have been redeemed, downloaded, or used beyond a minimal degree (e.g., activation codes must not have been activated).

2. Non-Refundable Items

The following items are generally not eligible for a refund unless they are defective or materially different from the description:

• Games or digital codes that have been fully redeemed or activated.
• In-game virtual currency or consumable items that have been used.
• Gift cards or prepaid credits.
• Any product marked as "Final Sale" or "Non-Refundable" on the product page.
• Subscriptions that have been partially used beyond the first billing period.

However, if a product is defective or our error caused the problem, we will always work to resolve the issue – either via replacement or refund at our discretion.

3. How to Request a Refund

To initiate a refund, please follow these steps:

• Email our support team at [email protected].
• Include your order number (found in your confirmation email) and the reason for the refund.
• If applicable, provide the product key or proof of purchase.

We aim to process all refund requests within 5-10 business days after receiving your request. You will be notified via email once your refund is approved or if we need additional information.

4. Refund Processing & Timeline

Once your refund is approved, the amount will be credited back to your original method of payment. Please note:

• Credit card refunds may take 5-10 business days to appear on your statement, depending on your card issuer's policies.
• PayPal refunds are typically processed within 48 hours.
• Bank transfers may take longer and may incur intermediary fees, which are your responsibility.

We do not offer exchanges – all refunds are processed as monetary credits to your original payment method.

5. Late or Missing Refunds

If you haven't received a refund within the expected timeframe, please first check your bank account again. Then contact your credit card company or PayPal directly, as it may take some time before your refund is officially posted. If you still have not received your refund after this, please contact us at [email protected].

6. Sales & Discounts

Refunds for items purchased on sale or with a discount code are calculated based on the actual amount paid. We do not refund any difference between the sale price and the full retail price. Promotional credits or bonus items are void if the original purchase is refunded, and you may be required to return any bonus content.

7. Cancellations

Orders that have not yet been processed (i.e., payment pending or not yet fulfilled) may be cancelled for a full refund at no charge. Once the product has been delivered to your account or email, our standard 14-day refund policy applies.

8. Contact Information

If you have any questions or concerns about this Refund Policy, please contact us:

• By email: [email protected]
• via our Support page

We value your business and will do our best to resolve any issues fairly and promptly.